Sassetti LLC

CLIENT SATISFACTION
Trust Is Earned.
Then Measured.
Client satisfaction isn't a slogan at Sassetti. It's a standard we listen for, measure and continuously work to improve.
LISTEN
Hear our clients
MEASURE
Benchmark results
IMPROVE
Keep getting better
THE CLIENT EXPERIENCE
The Best Measure of Our Work Is How Our Clients Experience It.
From proactive planning to responsive service, we want every interaction to reinforce that our clients have a team that is prepared, accessible and invested in their success.
01
Proactive
Looking ahead instead of simply reacting.
02
Responsive
Being available when clients need answers.
03
Invested
Caring about the outcome beyond the engagement.
NPS SCORE COMPARISON
Satisfaction You Can Measure.
We use client feedback and industry benchmarks to understand how our service experience compares — and where we can continue getting better.
SASSETTI
OUR SCORE
77
Our client experience score compared with broader accounting service benchmarks.
BENCHMARK
82
2025 Best of Accounting Average
Industry comparison benchmark.
BENCHMARK
48
2024 Accounting Industry
Broader accounting industry benchmark.
Scores shown should reflect the current validated client satisfaction data.
MORE THAN A SCORE
What Great Service Should Feel Like.
Numbers help us benchmark performance. Relationships tell us whether we're actually delivering the experience our clients deserve.
01
Prepared
We arrive ready, understand the assignment and respect our clients' time.
CONFIDENCE
02
Responsive
Questions deserve answers and clients should know where things stand.
ACCESSIBILITY
03
Proactive
The most valuable conversations often happen before a problem becomes urgent.
FORWARD THINKING
04
Invested
We want to understand where clients are headed, not simply complete today's engagement.
RELATIONSHIP
CONTINUOUS IMPROVEMENT
Feedback Only Matters If You Do Something With It.
Measuring satisfaction gives us a clearer understanding of what clients value, where we're performing well and where we have an opportunity to improve.
01
Listen
Ask clients how we're doing and create space for candid feedback.
02
Learn
Look for patterns, compare results and understand what is influencing the client experience.
03
Improve
Turn what we hear into better communication, processes and service going forward.
SINCE 1921
For Over a Century, Trust Has Been Our Strongest Metric.
The tools we use to measure satisfaction may change. The standard behind them doesn't: do good work, communicate clearly and build relationships worth keeping.
THEN
1921
→
TODAY
Same Standard.
EXPERIENCE SASSETTI
We're Proud of the Score. We're More Focused on Earning the Next One.
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